Terms of Service

The service

Wapnexa lets businesses manage contacts and send WhatsApp messages and campaigns through the official WhatsApp Business Platform (Cloud API). To use it you need your own WhatsApp Business Account, which is also subject to Meta's terms and policies.

Your account

You must be at least 18 and authorized to act for your business. Give accurate information, verify your email, keep your password confidential, and tell us promptly about any unauthorized use. You are responsible for everything done under your account.

Messaging rules

You agree to:

• Message only people who have opted in to receive messages from your business, and stop messaging anyone who opts out.
• Follow the WhatsApp Business Messaging Policy, WhatsApp Commerce Policy and all applicable laws, including the DPDP Act and TRAI rules.
• Not send spam, misleading, fraudulent, abusive, illegal or adult content, or content that infringes anyone's rights.
• Not attempt to bypass rate limits, security measures or Meta's messaging limits.

Plans, payment and renewal

Paid plans are billed in advance in Indian Rupees and prices include GST where applicable. If you enable AutoPay, your plan renews automatically each billing period until you cancel it in Billing. Prices may change with at least 30 days' notice; changes apply from your next renewal.

Charges that Meta applies for WhatsApp conversations are separate from our plan fee and are billed by Meta to your WhatsApp Business Account.

Refunds are covered by our Refund & Cancellation Policy.

Your data

You own your contacts, templates and messages. You give us permission to process them only to provide the service, as described in our Privacy Policy. You can export your data or delete your account at any time from Settings.

Suspension and termination

We may suspend or close an account that breaks these Terms, puts the platform or other customers at risk, receives repeated spam complaints, or is restricted by Meta. Where reasonable we will warn you first. You may close your account at any time.

Availability

We work to keep the platform available but do not guarantee uninterrupted service. Delivery of WhatsApp messages depends on Meta, mobile networks and recipients, which are outside our control. We do not guarantee any marketing result.

Liability

To the extent permitted by law, our total liability for any claim relating to the service is limited to the fees you paid us in the 12 months before the claim. We are not liable for indirect or consequential losses such as lost profits or lost data you could have exported. You will indemnify us against claims arising from messages you send or your breach of these Terms.

Governing law

These Terms are governed by the laws of India. Courts in Ahmedabad, India have exclusive jurisdiction.

Changes and contact

We may update these Terms and will email account owners about material changes before they take effect. Questions: smit@wapnexa.in, Wapnexa, Bhimjipura, Nava Vadaj, Ahmedabad, Gujarat 380013, India.