Question 1

What is Wapnexa?

Accepted Answer

Wapnexa is a WhatsApp marketing and messaging platform that helps businesses manage contacts, build audiences, create message templates, run campaigns and track performance — all from one dashboard.

Question 2

Who is Wapnexa for?

Accepted Answer

Wapnexa is built for small businesses, e-commerce stores, retailers, sales teams and marketing agencies that want an organized, professional way to reach customers on WhatsApp.

Question 3

Can I manage WhatsApp campaigns from Wapnexa?

Accepted Answer

Yes. You can create, schedule, send and monitor WhatsApp campaigns to targeted audiences, and track delivery and read status for each campaign.

Question 4

Can I import my contacts?

Accepted Answer

Yes. Import contacts from a CSV file, add tags and custom fields, and keep everything organized so you can segment audiences in seconds.

Question 5

Can I create WhatsApp templates?

Accepted Answer

Yes. Build reusable message templates with variables like {{firstName}}, optional media headers and buttons. Templates are submitted to Meta for approval before sending.

Question 6

Can I segment my audience?

Accepted Answer

Absolutely. Create dynamic audiences based on tags and attributes, or hand-pick a static list of contacts for a specific campaign.

Question 7

Can I track campaign performance?

Accepted Answer

Yes. Wapnexa reports on messages sent, delivery rate and read rate per campaign, plus an overview of your messaging performance over time.

Question 8

Is there a free trial?

Accepted Answer

New accounts start on a trial of the full platform, so you can explore contacts, templates and campaigns before subscribing to a monthly or yearly plan.

Question 9

How does WhatsApp messaging work?

Accepted Answer

Wapnexa connects to the WhatsApp Business Cloud API. You message opted-in contacts using approved templates, and delivery and read status flow back into your reports.

Question 10

Do I need a WhatsApp Business account?

Accepted Answer

To send messages you'll connect a WhatsApp Business Cloud API account. You can set up and explore Wapnexa first, then connect your number when you're ready to send.

Question 11

What's included in each plan?

Accepted Answer

Both plans include everything in Wapnexa — unlimited contacts, unlimited WhatsApp messages, audiences, templates, campaigns, scheduling and analytics. The only difference is whether you pay monthly (₹999) or yearly (₹9,999, two months free).

Question 12

How do I get started?

Accepted Answer

Book a demo or talk to sales, then connect your WhatsApp Business account, import your contacts, create a template and launch your first campaign.

Frequently asked questions

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