Refund & Cancellation Policy

Cancelling

You can turn off AutoPay or switch plans at any time from Billing in the app. Cancelling stops future renewals. You keep full access until the end of the period you have already paid for, and you are not charged again.

Refunds

Payments for a plan period are non-refundable, including partly used monthly or yearly periods, because the service is available to you immediately on payment.

We will refund you in full if:

• You were charged twice for the same period, or charged after cancelling AutoPay before the renewal date.
• You were charged an amount different from the plan price shown at checkout.
• We were unable to provide the service for reasons within our control and could not fix it.

How to request a refund

Email smit@wapnexa.in within 7 days of the charge with your registered email and the invoice number. We reply within 2 business days. Approved refunds go back to the original payment method within 5–7 business days.

WhatsApp charges

Fees that Meta charges for WhatsApp conversations are billed by Meta directly to your WhatsApp Business Account and are not covered by this policy.

Service delivery

Wapnexa is an online service. Your plan is activated immediately after a successful payment and nothing is shipped physically. If your plan isn't active within 30 minutes of payment, contact smit@wapnexa.in.